Privacy Policy

Introduction

Nocturne is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information gathered through our website and during the provision of our horological services.

This policy applies to all clients and website visitors. By using our services or website, you consent to the data practices described in this statement.

Information We Collect

Personal Information

When you request service consultation or submit forms on our website, we collect:

• Name and contact details (email address, phone number)
• Service inquiry details and watch information
• Correspondence history regarding your service requests
• Payment information when services are rendered

Automatically Collected Information

Our website automatically collects certain technical information:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for detailed information about our use of cookies.

How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling service requests
• Communicating about your timepiece's service status
• Providing service proposals and documentation
• Maintaining service records and warranty information
• Improving our website and service offerings
• Sending service reminders and maintenance recommendations (with consent)
• Complying with legal requirements and protecting our rights
• Analyzing website usage to enhance user experience

Legal Basis for Processing

We process personal information based on:

• Contract Performance: Processing necessary for providing requested horological services
• Legitimate Interest: Improving services, maintaining security, and operating our business
• Consent: Marketing communications and optional service notifications
• Legal Compliance: Meeting regulatory requirements and tax obligations under Taiwan law

Data Sharing and Disclosure

We do not sell or rent personal information to third parties. We may share information with:

• Service Providers: Component suppliers, shipping companies, and payment processors who assist in service delivery
• Professional Advisors: Legal counsel, accountants, and auditors as needed for business operations
• Legal Authorities: When required by law or to protect rights, safety, or property

All third parties are contractually bound to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal information:

• Secure server infrastructure with encryption protocols
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Physical security measures for stored records at our atelier
• Staff training on data protection responsibilities

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Service Records: Maintained for warranty periods and service history purposes (typically 5–7 years)
• Contact Information: Retained while you remain a client or until you request deletion
• Marketing Communications: Until you unsubscribe or request removal
• Legal Requirements: As required by Taiwan tax and business record regulations

Your Rights

Under Taiwan's Personal Information Protection Act and applicable regulations, you have the following rights:

• Access: Request copies of personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of personal information in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Portability: Receive personal information in a structured, commonly used format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and choices

For detailed information about our cookie usage and how to manage preferences, please review our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete that information promptly.

International Data Transfers

Your information is primarily stored and processed in Taiwan. If we transfer data internationally (for example, when sourcing components from overseas suppliers), we ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or via email. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: