Service Solutions
Comprehensive horological services tailored to your timepiece's specific requirements.
Our Approach
Watch service at Nocturne follows a structured methodology developed through years of practice with diverse calibers and complications. We begin every engagement with careful assessment, documenting the watch's condition through systematic examination and performance testing.
Service proposals detail the specific procedures recommended, expected timeline, and associated investment. Nothing proceeds without your explicit approval. During service, we maintain regular communication, providing updates if circumstances change or additional work is discovered.
Our practice emphasizes proper technique over expedient processing. Movements are disassembled completely, cleaned in professional ultrasonic systems, and inspected component by component. Worn parts are replaced with OEM or specification-matched components. Lubrication follows manufacturer schedules using appropriate Swiss products. Reassembled movements undergo extended observation and regulation before delivery.
Service Tiers
Case-Back Repair
Focused service addressing case-back issues including damaged threads, compromised seals, or cosmetic concerns. Suitable for snap-on, screw-down, and bayonet-type closures.
Service Includes:
- Thread repair or specification-matched replacement
- Gasket replacement with water resistance testing
- Exhibition case-back sapphire re-fitting if required
- Careful handling of engraved case-backs
Caliber Service
Complete systematic service of the movement. Meticulous disassembly, professional cleaning, component inspection, proper lubrication, and precision regulation following manufacturer specifications.
Service Includes:
- Full movement disassembly and ultrasonic cleaning
- Individual component inspection and replacement if needed
- Manufacturer-specified lubrication schedule
- Six-position regulation with 48-hour observation
- Timing report and service documentation provided
Prestige Transformation
Comprehensive restoration project bringing a neglected or worn timepiece to its finest possible condition. Movement overhaul, case refinishing, dial assessment, crystal replacement, and full resealing with detailed documentation.
Service Includes:
- Initial consultation defining project scope and expectations
- Complete movement overhaul with timing report
- Case and bracelet refinishing to owner's preference
- Dial assessment, cleaning, or restoration as appropriate
- Crystal and crown replacement, full resealing
- Progress updates with photography throughout project
- Comprehensive dossier with original parts returned
Service Comparison
Each service tier addresses different needs. This comparison helps identify which approach suits your timepiece's current requirements.
| Feature | Case-Back Repair | Caliber Service | Prestige Transform |
|---|---|---|---|
| Movement Service | — | ||
| Case-Back Work | |||
| Gasket Replacement | |||
| Water Resistance Test | |||
| Timing Report | — | ||
| Case Refinishing | — | — | |
| Dial Service | — | — | |
| Crystal Replacement | If needed | If needed | |
| Progress Photography | — | — | |
| Timeline | 5–8 days | 3–4 weeks | 6–14 weeks |
| Investment | NT$9,800 | NT$23,000 | NT$62,000 |
Best for:
Specific case-back issues, seal replacement, or exhibition crystal damage without movement concerns.
Best for:
Regular maintenance intervals, timekeeping issues, or movement service without extensive cosmetic work.
Best for:
Comprehensive restoration of neglected timepieces, vintage watch revival, or preparing heirloom pieces for transfer.
Service Standards
Service Warranty
All work is warranted against defects in our workmanship. Coverage duration provided with service documentation.
Secure Storage
Watches in service are stored in restricted-access areas. Each timepiece photographed and tracked throughout process.
Documentation
Comprehensive records of work performed, parts replaced, and post-service metrics provided with every service.
Certified Staff
Work performed only by technicians holding manufacturer certifications in relevant caliber families.
Quality Control
Multi-point inspection before delivery ensures all work meets our standards and your expectations.
Client Communication
Regular updates throughout service. Contact information provided for questions during and after completion.
Begin Your Service
Contact us to discuss your timepiece's needs. We provide detailed assessment and proposal before any work begins.
Request Service Consultation